Monday, October 31, 2011
Halloween and GW Customer Service does it again...
Well, the Banshee came out ok, but there was a problem with the Winged Vampire Lord. I opened the blister and was about to start cleaning up the pieces, when I noticed something:
At first I thought, Crap, do I have another head in my bitz box that I can use to substitute? (The answer is no) But then I thought that since GW had responded so well to the defect I found in my Dreadfleet purchase, replacing the damaged game mat, I would try them again.
I emailed them and politely explained the problem, enclosing the above picture of what I had found when I opened the blister. I got a swift response, and they said they would send me a new model to replace the incomplete one.
So kudos to GW Customer Service, who came through for me again.